FAQs

How much does an appointment cost?

There are no out of pocket expenses. If you have a valid Medicare card, all appointments are bulk billed with a medical referral.

Do I need a referral?

Yes. You will need a referral from a medical professional to allow your appointment to be bulk billed.

Will I know the results of my tests?

We will explain your results during the appointment along with any recommendations we might have.

How long is an appointment?

We allow 2 hours for each appointment. In that time, we will perform the tests, explain the results, discuss any recommendations we might have and address your questions.

When will my doctor get the results?

Our reports are overseen by Dr Luke Chen. Once your report has been signed off, it will be faxed to your doctor the following Monday. In some circumstances we can provide an urgent report on the same day.

Will your tests make me dizzy?

Most of our tests do not typically provoke dizziness. The main exception is if you are already experiencing symptoms at the time of your appointment. If this occurs, all tests can be modified or stopped at any point to ensure your comfort.

If you have active BPPV, the Dix–Hallpike test may briefly reproduce your symptoms. However, this dizziness is short-lived, and we will begin treatment straight away. We will always explain what to expect before starting.

Caloric testing can also cause short-lasting dizziness, but this is not part of our standard assessment. It is only performed if specifically requested by your doctor or if indicated by the results of your other tests. If caloric testing is required, it will be scheduled as a separate appointment, and we will thoroughly explain the procedure beforehand.